Terms of Service
The terms that apply to our accounting and tax packages, including online subscriptions.
Version 1.1 — 7 November 2026
1. Who we are
These terms are between you (the client) and ProBiz Setup FZCO, IFZA Properties, DSO-IFZA, Dubai Silicon Oasis, Dubai, UAE ("we", "us"). Contact: [email protected].
2. The services
We provide the services in the package you choose, as described on www.pbz.ae/pricing at the date you subscribe: monthly bookkeeping up to the package's transaction limit, quarterly VAT return filing and the annual Corporate Tax return filing. Registrations, the free zone 0% claim, audits, transfer pricing analysis and other add-ons are not included unless stated and are quoted separately.
3. Who the fixed fees apply to
Our fixed fees apply to businesses with annual revenue up to AED 3 million and with no dealings in digital currencies (crypto or other virtual assets). If your business is outside these limits, or regularly exceeds the package's transaction limit, we will offer a custom quote or move you to the right package from the next billing month. If you do not accept, we will end the engagement and refund any amount paid for work not started.
4. KYC, engagement letter and service contract
The service is subject to AML/KYC approval, to the terms and conditions of our service contract, and to the engagement letter and service contract being signed.
As a regulated business we must verify every client before we start. You agree to provide the KYC documents we ask for — normally the trade licence and the passport and Emirates ID (or visa) of each shareholder, ultimate beneficial owner and manager. If the documents are incomplete or KYC is not approved, we decline the engagement and refund your payment in full.
After your first payment we send our engagement letter and service contract for signature. The service starts once both are signed. If you decide not to sign them, tell us and we will cancel the subscription and refund the payment for work not started. Where the signed engagement letter or service contract differs from these terms, the signed documents prevail.
5. Payment
Monthly subscription: paid in advance by card. Your card is saved securely by our payment provider, Stripe, and charged automatically each month on your billing date until you cancel. We do not see or store your full card number. An invoice is issued for every payment.
Annual All-in-One: paid once in advance for 12 months at the discounted annual price, with no automatic renewal charge.
Fees are in AED. If a payment fails, we may pause the work until it is settled.
6. Cancellation and refunds
There is no lock-in. You may cancel a monthly subscription at any time by emailing [email protected]. The month in which you cancel is your last month: it is not refunded, and no further charges are made. Where we decline an engagement at KYC, the full amount paid is refunded to the same card.
7. Your responsibilities
You agree to give us complete and accurate records and information on time, and to tell us promptly about changes to your business. We rely on the information you provide and do not audit it. Where records or approvals reach us late, deadlines may be missed, and penalties that result are your responsibility. You remain responsible for your tax affairs and for approving each return before it is filed.
8. Use of technology and artificial intelligence
To deliver our services accurately and efficiently, we use secure cloud accounting software and artificial intelligence (AI) tools — for example, to read and extract data from invoices, bank statements and other documents, to record and reconcile transactions, and to prepare working papers and drafts.
By subscribing, you authorise us to process your documents and data with these tools, solely to provide the services you have engaged us for. Our team reviews the work, and every return and set of accounts is checked by a person before it is filed or shared with you. We use established providers with confidentiality and security commitments, we limit the data shared to what each task needs, and we never sell your data. If you prefer that particular documents are not processed with AI tools, tell us in writing and we will handle them manually, which may affect timing or fees.
9. Confidentiality and data protection
We keep your information confidential. We share it only with the Federal Tax Authority and other authorities where needed to file returns or where the law requires, and with the service providers we use to deliver the services (such as accounting software, cloud storage, AI tools and payment processing). We keep records for as long as UAE tax law requires. Our privacy policy explains how we handle personal data.
10. Limit of responsibility
We carry out our work with reasonable skill and care. To the extent the law allows, our total responsibility for any claim relating to the services is limited to the fees you paid us for the affected period, and we are not responsible for indirect losses or for losses caused by incomplete, late or inaccurate information.
11. Changes and governing law
We may update these terms or our prices; changes apply from the next billing month after we notify you by email, and you may cancel before they take effect. These terms are governed by the laws of the United Arab Emirates as applied in the Emirate of Dubai.