Privacy policy
How we handle the information you share with us.
What we collect
When you submit the enquiry form we collect your name, company name, email address, optional mobile number and nationality, and the details you choose to give about your business. We also record the approximate location (country and city) of the connection the form is sent from, as provided by our hosting provider, so that we know where each enquiry comes from.
How we use it
We use this information only to respond to your enquiry, prepare a proposal and, if you become a client, deliver our services. We do not sell or rent personal data.
How it is processed
Form submissions are relayed to our mailbox by a third-party form service (FormSubmit) and are also recorded in our customer relationship management system (Odoo, a cloud service) so that we can track and reply to each enquiry. This site is hosted by a third-party provider that may log technical data such as IP address and browser type for security.
Analytics
We use Google Analytics 4 with IP anonymisation to understand how visitors use the site (pages viewed, enquiries submitted). It sets cookies on your device; you can block them in your browser settings without affecting the site.
Software and AI tools
For clients, we process documents and records with secure cloud accounting software and artificial intelligence (AI) tools to deliver our services, as set out in our Terms of Service. Every return and set of accounts is reviewed by our team before it is filed or shared.
Client portal
If you become a client, we may give you access to our client portal (Client Login). The portal stores the documents you upload — for example bank statements, invoices and licence copies — together with your name, email address, the time of each sign-in and upload, and the IP address used, so that we can keep an audit trail of who shared what. Sign-in works by a one-time link sent to your registered email address; we never ask you for a password. Only the contacts you have authorised for your company, and ProBiz staff working on your engagement, can see your company's files — no other client can. Portal data is stored with our hosting provider (Cloudflare) in encrypted form and sign-in emails are delivered by a third-party email service (Resend). We keep portal documents for as long as needed to deliver our services and to meet UAE record-keeping requirements (generally seven years under the Corporate Tax and VAT laws), after which they are deleted on request or when the engagement ends.
Retention
Enquiries that do not lead to an engagement are deleted within 24 months. Client records are kept for as long as UAE tax law requires.
Your rights
You may ask us to access, correct or delete your personal data at any time by writing to [email protected]. We handle personal data in line with UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data.
Last updated: 24 September 2026